• ELIGIBILITY FOR RETURNS

Product sirf tabhi return ho sakta hai agar:

Galat product deliver hua ho.

Product defective ya damaged ho.

Size/variant galat deliver hua ho.

Product ko receive karne ke 7 din ke andar hume inform karna hoga.

• CONDITIONS FOR RETURNS

Product unused, original packing mein aur tags intact hone chahiye.

Perfumes, cosmetics, undergarments ya customized items return nahi kiye ja sakte (hygiene & safety reasons ki wajah se).

Delivery charges non-refundable hain (sirf exceptional cases mein company cover karegi).

• REFUND PROCESS

Aapka return receive aur inspect karne ke baad, hum aapko email/WhatsApp ke zariye status bata denge.

Agar approval milta hai to:

Refund 5-10 business days mein aapke original payment method par transfer kar diya jayega.

Cash on Delivery orders ke liye, refund bank transfer ya wallet credit ke zariye hoga.

• EXCHANGES

Agar aap same product ka different size/color lena chahte hain to exchange possible hai (stock availability ke mutabiq).

Exchange ke liye bhi return policy ki conditions apply hongi.

• NON-RETURNABLE ITEMS

Gift cards / vouchers

Final sale / clearance items

Hygiene-sensitive products (cosmetics, perfumes, undergarments, skincare etc.)

• RETURN SHIPPING

Customer ko return shipping cost khud bear karni hogi (agar galti customer ki ho).

Agar mistake ZXStore ki ho (defective ya wrong item), to shipping cost hum cover karenge.

• CANCELLATION POLICY

Order tabhi cancel ho sakta hai jab tak product dispatch nahi hua.

Dispatch ke baad cancellation possible nahi hogi.

• HOW TO REQUEST A RETURN OR REFUND Aap apna return/refund request bhej sakte hain:

Email: support@zxstore.com

WhatsApp/Phone: 0316-0760784

Address: Green Cap Street #10, House #20, Gajju Matta, Lahore, Pakistan